Communication for Success

Communication for Success

11th Grade

15 Qs

quiz-placeholder

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Communication for Success

Communication for Success

Assessment

Quiz

Life Skills

11th Grade

Practice Problem

Easy

Created by

Wanda Cutter

Used 42+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When is it appropriate to argue with clients?

When they are late
When they arrive on the wrong day
When they are openly dissatisfied
Absolutely, unquestionable never

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Listening to the client and then repeating, in your own words, what you think the client is telling you, is known as________.

associative communication
targeted assimilation
repetitive feedback
reflective listening

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The best way to understand others is to begin with a firm understanding of ______.

business
yourself
cosmetology
the brain

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The most important communication you will have with your clients is a _________, which will help you to determine the client's needs and achieve the desired results.

client consultation
follow-up meeting
sales pitch
open house

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As you interact and communicate with fellow coworkers, remember to treat everyone with __________.

respect
scrutiny
aloofness
competitiveness

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a client is dissatisfied with a service, what is one of the first steps you should take?

Try to minimize the problem
Ask for specifics
Talk to your attroney
Guarantee that it will never happen again

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the very first thing you should do when meeting a new client?

Clean your work area
Wear a smile
Prepare the client for service
Inform the client of the fees

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