Chapter 31 Test

Scheduling a client for a future service before he or she leaves the salon is known as ________________________ .

• rebooking

• networking

• marketing

• selling

Once the client has decided to buy, _________________________.

• start making jokes

• sigh deeply

• quit selling

• try to sell another product

Another term for upselling services is _________________ .

• service increases

• ticket upgrading

• service ticketing

• ticket upselling

A good method of estimating income and expenses is through a_______________________________ .

• mortgage

• budget

• tax return

• retirement plan

Choosing a role model who has the qualities you would like to develop ______________________________ .

• may be limiting

• diminishes your individuality

• may increase competition

• helps improve performance

In addition to your regular compensation, your tips are ____________________ .

• taxable up to $400

• reported as income

• declared but not taxed

• not taxed at all

The most reliable way to be compensated in an entry-level position is __________________.

• hourly salary

• commission

• cash only

• by month

In the salon, striving to help, pitching in, sharing knowledge, and being positive are all signs of being a _________________.

• competitive colleague

• boss’s pet

• team player

• good client

In any service industry, putting clients first is______________________ .

• secondary

• risky

• overrated

• required

A new graduate is likely to begin with an entry-level job that _________________ .

• requires performing services for which the graduate is not licensed

• can only be performed by those with more skills and experience

• is unpaid for a year or as otherwise specified by a contract

• involves services that are not necessarily the graduate’s first choice