In cosmetology, _____ is the cornerstone of success.

Sr. Ch. 4 Test Review

Quiz
•
Life Skills
•
11th - 12th Grade
•
Medium
Barbara Zemla
Used 26+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
customer service
education and training
management skills
Networking
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of these _____ will help you remain professional with all clientele.
generational differences
cultural biases
social protocols
outdated practices
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns may best be described as having a(n) _____ style.
modern
old-fashioned
classic
Clean
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as _____.
productive communication
question and answer
attentive feedback
reflective listening
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in the 10-Step Consultation method?
Analyze the client’s hair.
Review the intake form.
Show and tell.
Discuss maintenance.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What verbal communication with a client assists in determining the client’s needs and how to achieve the desired results?
Client consultation
Intake interview
Show and tell.
Personal assessment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Effective human relations and _____ skills build lasting client relationships, accelerate professional growth, and promote a positive work environment.
marketing
organizational
communication
Technical
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