Rooms Divsion

Which hotel brand is the largest hotel brand (based on number of properties) in The Netherlands?

• Van der Valk Hotels

• Westcord Hotels

• NH Hotels

• Fletcher hotels

Hotels can be owned and managed in different ways

• True

• False

Outsourcing can be described as:

• A company does the regular duties outside instead of on premises

• A company contracts another company to provide particular services

• A company is taken over another company

Activities in a hotel which are suitable for outsourcing are:

• Housekeeping, linnen and maintenance

• Finance, sales & marketing and Ict

• Actually you can outsource anything

A characteristic of an independent hotel or privately owned is:

• Full control and fully financial risk

• Well known standard operating procedures

• Brand recognition for the guests

A franchised hotel entails

• The hotel belongs and is owned by a big hotel chain

• Hotel owner pays the brand owner a fee to use the hotel concept

What entails a management contract in the hotel industry?

• An agreement between the owner of a hotel property and a professional hotel management company.

• A hotel has contracts with several partners to be able to run a hotel

Room status terminology: what does it mean that a room is clean and vacant?

• Room is vacant, has been cleaned, and can be assigned to a

  guest

• Room needs to be cleaned and has to become vacant.

Room status terminology: what entails a stay-over?

• Guest will stay in room at least one more night

• Guest has stayed already in the hotel and will move to a new room.

Branding can be defined as:

• a “name, term, sign, symbol, or design, or a

  combination of these, that identifies the maker

  or seller of a product or service”

• Every sign that is capable of distinguishing the

  goods or services of a company