Verizon - UXINDIA Stall Quiz 2

Which part of a webpage receives most of the users’ fixations?

• Left half of the page

• Right half of the page

• Both sides of the page receive about an equal proportion of fixations.

• It depends on the page level in the site’s IA hierarchy.

A workflow diagram is a graphical representation of __________ conducted by users of a system.

• Feedback requests

• Activities and actions

• Inactivity and time-outs

• All of the above

Which of the following does NOT usually appear in a service blueprint?

• Customer emotions

• Customer actions

• Processes

• Backstage actions

What does "Negativity bias" in a Humans' tendency mean?

• Give less weight to negative experiences than to positive ones

• Give more weight to negative experiences than to positive ones

• Ignore all negative aspects on a website and focus on the positive

• Rebel against unreasonable requests such as filling in a long form on a website

Which of the following is NOT a type of microcontent?

• Page title

• Headline

• Tagline

• Email body

Which of the following is NOT a typical "you-are-here" navigation mechanism?

• Logo

• Breadcrumbs

• Footer

• Window (page) title

The 3-click rule is a theory related to website navigation that suggests that a user of a website should NOT be able to find information with less than three clicks.

• True

• False

Which has better brand value and are less likely to lose customers?

• Uber, because they're expensive & have great branding.

• Ola, because they're cheap & easy to deal with.

• Ola, because they that great offers & have auto also.

• Uber, because their customers keep coming back.

This company attributes User Experience, for taking them from near failure to being valued at 10 billion dollars

• Netflix

• Best buy

• Enjoy

• Airbnb

How can we keep winning at what we do?

• When we start deliver for tomorrow's customer's today

• When we start diversifying our skills & product offerings

• When we understand the people who engage with our business

• By designing fantastic products for new markets