Communicate in the Workplace

What would the following sign be used for?

• Emergency Exit

• Wet or slippery floor

• Dangerous goods

• Emergency assembly point

What would the following sign be used for?

• Emergency Exit

• Toilets

• Automated External Defibrillator

• Slippery/Wet Floor

What is the following sign used for?

• Caution

• Toilets

• AED (Automated External Defibrillator)

• Emergency Exit

What is the following sign used for?

• Kitchen

• Airport

• Toilets

• Danger

What is the following sign used for?

• Gym

• Kitchen

• Danger

• Disabled access

What would you do in the following situation: If you have to serve a customer who recently migrated to Australia and is still learning English?

• Treat with disrespect

• Contact your supervisor for further assistance

• Ask them to leave

• Keep saying "what?" loudly

What would you do if... your phone line was to drop out midway through a conversation with a customer?

• Ignore it and not call them back

• If you have their number, call them back ASAP

• Wait for them to call back

• Be grateful you don't have to talk on the phone anymore

What is the importance of having membership forms?

• They aren't important

• In case of emergency

• For contact and medical information

• What is a membership form?

Where is the best place for you to source membership information?

• Google

• The membership database that your organisation uses

• Mcdonalds

• Another gym member

What is the purpose of the following form?

• A long service leave form

• Membership form

• Incident report form

• WHS issue form