Security Verification

What is the policy we follow for the phone account security-Name?

• Policy: Account Security / Phone / Verify / Name on the Account

• Policy: Account Security / Phone / Verification / Name

• Policy: Account Security / Phones / Verify / Name

• Policy: Account Security / Phone / Verify / Name

What is the policy we follow for the phone account security-Email?

• Policy: Account Security / Phone / Verify / EMAIL

• Policy: Account Security / Phone / Verification / E-Mail

• Policy: Account Security / Phone / Verify / E-Mail

• Policy: Account Security / Phones / Verify / E-Mail

Name on the Account: Ani Batumbakal Jr.

Customer Provided: Ani Batumbakal

Do we accept this?

• Yes.

• No

Name on the Account: William Revillame

Customer Provided: Will Revill

Do we accept this?

• Yes

• No

Name on the Account: FPJ Probinsyano

Customer Provided: Fernando Poe Junior Probinsyano

Do we accept this?

• Yes

• No

Name on the Account: Julia and Bea Anderson

Customer Provided: Bea Anderson

Do we accept this?

• Yes

• No

For e-mail that has a discrepancy after the @ sign. What do we do?

• We walk the customer through their Amazon online account.

• Seek approval from TM/TL.

E-mail address has a discrepancy before the @ sign. What do we do?

• We walk through the customer to their Amazon online account.

• We seek approval from TM/TL.

Email on the account: [e-mail]

Customer provided: [e-mail]

Do we accept this?

• Yes

• No

The customer is insisting that the e-mail he gave is correct. What's the best response to the customer?

• Your e-mail is incorrect. Can you just check again?

• I'm sorry, customer. Please call us back.

• I can walk you through to your online account.

• I'll transfer you to retail to change your e-mail instead.