Interviews and Active Listening

When interviewing, you should...

• Ask light, easy questions.

• Talk about important topics.

• Talk about yourself.

• Ask the interviewee what they want to talk about.

Your questions should be...

• In the first person.

• About the interviewee's appearance.

• Open-ended.

• In chronological order.

To get more detail, it is important that you...

• Ask follow-up questions.

• Write down every word that a person says.

• Look away so the interviewee tries to keep your attention.

• Give the interviewee a list of questions the day before.

The most important thing when interviewing is...

• To get as much information as possible.

• To write down everything.

• Asking all the questions on your list.

• Listening and showing that you care.

Two ways we can show we are listening are...

• Leaning in and smiling.

• Writing down every word and shaking your head.

• Tapping your toe and shaking your leg.

• looking at your phone and looking out the window.

It is OK to frown when interviewing...

• When the person says something sad.

• Never.

• When you disagree.

• When you are finished with the interview.

A good way to get more information is...

• Interrupting to ask more questions.

• Rushing the person to answer quicker.

• Waiting a few seconds between questions.

• Asking yes/no questions.

Things we do without speaking are called...

• Verbal cues.

• Sign Language.

• Interviewing.

• Non-verbal cues.

When we speak or make sounds during an answer, it is...

• A verbal cue.

• Rude and inappropriate.

• Funny.

• A non-verbal cue.

To avoid interrupting during an interview, you should...

• Tape your mouth closed.

• Count to 100 in your head.

• Take notes about things you want to ask about later.

• Writing down everything.