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CUSTOMER SERVICE

Authored by Nurul Nurul

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University

CCSS covered

Used 33+ times

CUSTOMER SERVICE
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25 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Choose the most barriers to excellent customer service

good attitude

courtesy

serving customers on autopilot

ability to handle stress

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

"The way that we see something based on our experience" is the meaning of...........

perception

expectation

analytical

assumption

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Perceptions reflect the ways that we have been treated, ..........., priorities, prejudices, and sensitivity to others.

our value

our credibility

our reputation

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Expectations may be always positive

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

.............. are our personal vision of the result that will come from our experience.

Assumption

Perception

Expectations

imagination

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

There are ......... level of expectations

two

three

four

five

7.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Choose two level of expectation

primary expectation

previous expectation

prior expectation

secondary expectation

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