ICCC_MGT_Chapter 1

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals Is____________.

• an assembly line worker

• a laborer

• a manager

• a salesperson

Which of the following represents one of the rewards of being a manager?

• operating with limited resources

• receiving recognition in the organization

• motivating workers in chaotic situations

• performing duties that are more clerical than managerial

Which of the following types of managerial positions is most likely to involve clerical duties?

• supervisor

• regional manager

• project leader

• president

Social media is a communications tool which should be ________.

• used to publish one-way messages from managers to employees

• banned from the workplace

• limited only to top managers

• used to tap into innovation and talent

What is the connection between managers and customers?

• Today, managers are expected to interact regularly with customers.

• Managers in service industries are expected to deliver customer service but managers in manufacturing are not.

• Managers must create a customer-responsive organization in order to survive successfully in today's environment.

• There is no connection between managers and customers.

Increased accountability of employees is typically caused by ________.

• increased digitization

• increased emphasis on organizational ethics

• security threats to the organization

• discrimination concerns

The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.

• technical

• interpersonal

• conceptual

• controlling

When Paul manages the employees who produce the product, he is utilizing his ________.

• conceptual skills

• disseminator skills

• technical skills

• interpersonal skills

Managers with good ________ know how to communicate, motivate and lead to get the best out of their people.

• interpersonal skills

• conceptual skills

• technical skills

• empirical skills

Which of the following is true concerning the three managerial skills?

• Technical skills tend to be most important for middle-level managers.

• Conceptual skills are most important for lower-level managers.

• Interpersonal skills remain equally important to all levels of management.

• Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.