Stakeholder Management

Who is a stakeholder?

• The project team

• The customer

• Support staff

• All of the above

Which of the following is a means of identifying stakeholders?

• Building trust

• Understanding attitude

• Brainstorming

• Change management

Which of the following is a parameter for assessing a stakeholder?

• Interest

• Media

• Trust

• Research

Which of the following is an axis on the Stakeholder grid?

• Knowledge

• Power

• Energy

• Commitment

Interpersonal skills when managing stakeholders include:

• Building trust

• Conflict Management

• Listening

• All of the above

Methods for managing stakeholders include:

• Lobbying

• Withdrawal

• Mailshots

• All of the above

Which of the following is a benefit of Stakeholder management

• Guaranteed success

• Improve quality

• Remove risks

• Increase budget

Which is a sign of successful communication?

• The message is sent

• The message is received

• The message is understood

• The message is documented

Which of the following is NOT a type of communication?

• Passive

• Formal

• Verbal

• Implication

Why is Feedback important?

• So we have proof that we communicated

• So that we can assess its effectiveness

• It proves that it was received

• All of the above