
Walmart Quiz Day 2
Authored by Khris Velasquez
Education, Special Education
University
Used 323+ times

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14 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When do we charge orders placed with Paypal?
When we want to.
I don't know I just want to go home.
When it gets placed.
When it gets delivered.
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When do we charge orders placed with debid/credit card?
When the order is delivered.
When the order is in transit.
At the moment that the order is shipped.
We never charge the order, the bank is in charge.
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
How can a customer attempt to cancel a Walmart order that is still processing?
Can login to CCA and request the cancellation.
Can contact customer care and request the cancellation.
Can login into the Walmart account and request the cancellation.
They cannot request the cancellation anymore.
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
T/F. Can you guarantee that an order will be cancelled if the cancellation request was placed?
True
False
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Select one of the tools that you will use.
Remedy
Avocado
None of these
CSA
6.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
What actions can be performed on CCA?
Refunds
Replacements
Adjustments
Chats
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the correct order for the Sandwich Method.
Bad news, resolution, and positive statements.
Positive statements, resolution, and bad news.
Bread, ketchup, ham, cheese, lettuce, and bread.
Positive statements, bad news, and resolution.
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