Walmart Quiz Day 2

When do we charge orders placed with Paypal?

• When we want to.

• I don't know I just want to go home.

• When it gets placed.

• When it gets delivered.

When do we charge orders placed with debid/credit card?

• When the order is delivered.

• When the order is in transit.

• At the moment that the order is shipped.

• We never charge the order, the bank is in charge.

How can a customer attempt to cancel a Walmart order that is still processing?

• Can login to CCA and request the cancellation.

• Can contact customer care and request the cancellation.

• Can login into the Walmart account and request the cancellation.

• They cannot request the cancellation anymore.

T/F. Can you guarantee that an order will be cancelled if the cancellation request was placed?

• True

• False

Select one of the tools that you will use.

• Remedy

• Avocado

• None of these

• CSA

What actions can be performed on CCA?

• Refunds

• Replacements

• Adjustments

• Chats

Select the correct order for the Sandwich Method.

• Bad news, resolution, and positive statements.

• Positive statements, resolution, and bad news.

• Bread, ketchup, ham, cheese, lettuce, and bread.

• Positive statements, bad news, and resolution.

Select the correct empathy statement.

• I am sorry for that.

• I am sorry that your order was not delivered on time.

• I do understand how important is this gift for you and I will find a solution right away.

• The order is lost, I can process a refund.

What will happen with the money if an order placed with credit card is cancelled?

• Authorization hold will be removed within 5 days.

• Authorization hold will be removed within 5 business days.

• A refund will be processed.

• Customers needs to contact their bank for a refund.

I placed the order with a gift card and the order is cancelled. How can I get my money back?

• Customer needs to contact the store

• A refund is going to be posted back within 5 business days

• A refund is going to be posted back right away or it might take 24 hours.

• Customers will lose their money