TEX PST DAY 5 (NH Redesign)

What is the size of a physical SIM card T-Mobile provides?

• A. Nano

• B. Micro

• C. Standard

• Only A & B

What path are going to follow to navigate the C2 document foe SIM card costs and inventory handling?

• Devices > SIM Cards > SIM card costs and inventory handling

• Device Programs > SIM Cards > SIM card costs and inventory handling

• Device Programs > Coverage Device > SIM card costs and inventory handling

• Devices > Troubleshooting > SIM card costs and inventory handling

When is it appropriate to change a SIM card?

• Customer request

• Updating to a different device that requires a different SIM card

• Old SIM card is lost, stolen, or damaged

• Completing a Market Transfer

These are the information we should never release to the customer

• Billing account names

• Customer PIN/Passcodes

• Email addresses

• PUK code

Sharla wants to add a new authorize user on her account and change her sim card at the same time. How will you assist Sharla?

• Verify the account, send one time pin and process adding authorize user and the sim card change

• Verify the account, send one time pin to process adding authorize user and send another one time pin to complete the sim card change

• Verify the account, send one time pin to process adding authorize user and advise Sharla that she can update the sim card on her online account.

• Verify the account and advise Sharla that we can’t do both process at the same time.

Yes or No: Angel was able to verify the account and wants to activate a new line of service. Do you need to verify a One-Time Pin?

• Yes

• No

What are the 2 types of Billing Method?

• Bill Cycle

• Bill Current

• Bill Arrears

• Bill in Advance

What do we mean by OTC?

• Over The Charges

• Occurring Time Charges

• Overall Type Charges

• One Time Charges

What do we mean by RC?

• Recorded Charges

• Recurring Calls

• Released Charges

• None of the Above

How can customers learn what their close date is?

• T‑Mobile app

• #646#

• www.t-mobile.com

• All of the Above