TEX PST DAY 1 (NH Redesign)

What is TEX?

• Teams of Expert

• Team of Experts

• Teams of Experts

• Team of Xperts

What does C in CEO stand for?

• Consumer

• Company

• Customer

• Calls

What does E in CEO stand for?

• Expert

• Employee

• Equipment

• Encourage

What does O in CEO stand for?

• Option

• Order

• Officer

• Owner

What does CPNI mean?

• Customer Proprietary Network Information

• Customer Property Network Information

• Consumer Property Network Identity

• Customer Proprietary Network Identification

Which is not part of TEX Guiding Principles (Pillars)?

• Are our customers happy?

• Are our customers staying longer?

• Are we giving them sufficient credits?

• Are we doing it with less effort?

Who is T-Mobile’s CEO?

• Mike Scofield

• Mike Sievert

• Mark Sievert

• John Legere

Where can you find the T-mobile policies and documents?

• C2

• Quikview

• Samson

• All of the above

Can a question or feedback be posted in a C2 policy?

• Yes

• Maybe

• No

• It depends

Which document should you refer to if the customer is asking for the email address listed on the account?

• Customer Information Document

• Account Verification

• CPNI& PII Information

• Email Verifier