My communication Quiz

Which of the following is NOT one of the components of messages?

• Nonverbal

• Verbal

• Antiverbal

• Paraverbal

In the communication model discussed in the segment, the _____________ is the intended target of the message.

• Audience

• Receiver

• Feedback

• Suspect

Noisy traffic and fear of the officer are examples of which of the following?

• Channels

• Sanctions

• Feedback

• Barriers

_____________ listening requires the listener make a conscious effort to fully concentrate on the speaker and all components of the message.

• Active

• Participatory

• Enforced

• Legal

Which style of communication should officers maintain?

• Aggressive

• Passive

• Assertive

• Passive-aggressive

When talking to a panicked or tense citizen, Captain Cochran recommended doing which of the following?

• Adopt a similar tone as the citizen’s

• Adopt an objective, unemotional tone

• Adopt a calm, rational tone

• Adopt an alert, energetic tone

Which of the following is NOT a barrier discussed in the segment?

• Culture

• Noise

• Disability

• Stress

According to Captain Cochran, what is the ultimate goal of the investigation?

• To find physical evidence

• To make an arrest

• To get a conviction

• To arrive at the truth

Which of the following did Captain Cochran recommend when working with people who are visually impaired? A. BB. C. D.

• e very descriptive and use lots of adjectives

• Be very concise and stick to basic terms

• Do not use hand gestures or facial expressions

• Do not walk away without telling them you are leaving

Because police communicate with so many types of people in such a wide variety of situations, they must be incisive and _____________ to communicate effectively.

• Adaptable

• Expeditious

• Earnest

• Strident