Office Orientation

1. Zara is creating a ten-page staff handbook and needs to make 100 copies. Which three items of equipment would she be most likely to use?

• A shredder, a guillotine and a stapler

• A printer, a fax and a laminator

• A computer, a photocopier and a binding machine

• A scanner, a printer and a laminator

The person directly above you on an organization chart is always

• the chief executive

• your subordinate

• your colleague

• your boss

The most appropriate way to greet a visiting client is to

• ask them what they want

• shake hands

• smile and introduce yourself

• ask them to sit and wait until you are ready to deal with them

A characteristic of an open-plan office is

• It does not exist – users communicate in cyberspace

• Many staff work in open areas separated by cubicles to give some privacy

• There are no walls or screens between managers and staff

• It is designed to have ergonomic benefits

An advantage of working in an ergonomically designed office is that

• It has the latest equipment

• There is better team spirit

• It will be easier to work efficiently and safely

• It will be an open-plan area

The main feature of a centralized records management system is

• Expensive equipment

• Having a computerized system

• It holds all of the records in one place

• Records are kept in different departments.

The chain of command within an organization can be shown on a/an

• Organisational chart

• Matrix

• Line graph

• office layout

The science of work area interaction is known as

• human relations

• ergonomics

• office layout

• organisational structure

The concept which outlines the number of people a manager can supervise effectively is called

• span of control

• chain of command

• line of authority

• organisational structure

Which machine is suitable for making 2000 copies of a coloured document?

• fax machine

• photocopier

• scanner

• digital camera