Business Essentials - Unit 1

Which company department plans, makes decisions, and the final review?

• Accounting/Technology

• Human Resources

• Administrative

• Marketing

• Customer Service

Which company department is the most important asset in the company, and is responsible for recruiting the right people with the right skills, qualifications, and experience?

• Administrative

• Marketing

• Human Resources

• Accounting/Technology

• Customer Service

Which company department is responsible for promoting the business to generate sales and help the company grow?

• Marketing

• Accounting/Technology

• Human Resources

• Customer Resources

• Administrative

Which company department deals with cyber security, customer communication, employee communication, and IT programming?

• Customer Service

• Human Resources

• Administrative

• Accounting/Technology

• Marketing

Which company department ensures guests are satisfied, and builds are positive relationship with customers to prove their loyalty?

• Customer Service

• Accounting/Technology

• Marketing

• Administrative

• Human Resources

What business structure is being explained?

Decentralize the functional organizational structure because the

roles of the employees are divided by product or region, rather than function

• Matrix

• Functional

• Divisional

What business structure is being explained?

combines the characteristics of a functional and divisional organizational structure; works more like a team. Instead of department heads, each team has a leader. Brings together employees who focus on a project.

• Functional

• Matrix

• Divisional

What business structure is being explained?

Hierarchy based on the job role of each employee; groups together employees who work toward a common goal .

• Functional

• Matrix

• Divisional

Avoid being lazy, eliminate distractions, and meeting deadlines is good team-work?

• True

• False

Being a good communicator means you have the ability to persuade, mastered your body language, and have good eye contact?

• False

• True