Effective Communication

Verbal communication is communication using

• body language

• words

• sound

Non verbal communication is communication

• using words

• using sign language

• without words

Based on the presentation, which is not non verbal cue?

• Body language

• Gestures

• Voice

Facial expression gives the same meaning in every culture

• True

• False

• Not sure

In Japan, 'thumbs up' means number one.

• True

• False

• Not sure

Turn-taking is ...

• knowing when to start a conversation

• knowing when to interrupt a conversation

• knowing when to start and finish a turn in a conversation

All are polite ways to interrupt except

• Excuse me, can I...

• I think you are wrong...

• I am sorry to interrupt

Which is not the reason of presentation anxiety?

• Unable to remember what to say

• Audience will not be able to understand

• English is too perfect! du-oh

All of the following are examples of active listening, EXCEPT:

• Showing interest in the message

• Staring out the window

• Making eye contact with the messenger

• Not interrupting the messenger

A good, clear speaker…

• Understands what he/she wants to say

• Considers the audience and the setting

• Checks to assure understanding, and listens to responses

• All of the above