CarNow General Knowledge

What pieces of information are needed to push a lead?

• Full name, phone, and email

• First name and 1 form of contact information

• Full name and 1 form of contact information

• First name and a phone number

You are supposed to send shortcuts as is. No alteration allowed

• True

• False

What are the parts of the 2 step close?

• Forward and Final

• Ask for any further assistance and final

• Final and push the lead

The SMS and Facebook time out process are the same.

• True

• False

You are expected to take at least ____ chats at a time (Depending on volume)?

• 3

• 4

• 5

• 6

Which of these programs are your pay statements found on?

• FUSE

• Inside Dynamic

• CarNow

• CarCode

When should customer information be entered into the customer tab?

• When pushing the lead

• As soon as you get it

• When putting in notes

• Before the Dealnow

How often should you check your email?

• At the end of the day only

• At the beginning of the day only

• Throughout the day

• Once a week

What 2 services automatically qualify service as Follow-Up?

• Recalls

• Regular Maintenance

• Body Work

• Express Service

• Rentals

What is the chats per hour goal?

• 12

• 15

• 18

• 10