Self-Service

NGSConnex is our self-service tool that will allow providers to obtain a patient’s MBI if CMS has mailed the patient a new Medicare card.

• True

• False

What do you need in order for the MBI Lookup Tool to work?

• Nothing

• Provider NPI, PTAN and patient’s first name, last name, date of birth, and SSN

When does the NGS Provider Contact Center close for training?

• Mondays

• Wednesdays

• 2nd and 4th Friday

NGSConnex is a free, secure online provider portal developed by NGS. NGSConnex provides access to a wide array of self-service functions that save you time and money.

• True

• False

Medicare University is a National Government Services (NGS), educational program designed to provide a broad variety of Medicare-related training to meet the needs of Medicare health care providers.

• True

• False

The ForeSee website survey is a way for providers to

• Give positive feedback

• Share suggestions

• Give recommendations

• All of these

If you are not subscribed to receive NGS email updates, how do you sign up?

• Call the PCC

• Call POE

• Log on to https://www.ngsmedicare.com and below the search engine, click on “Subscribe to receive email updates.”

Would you void a claim and resubmit a corrected claim?

• No, correct the initial claim in NGSConnex

• Yes

Does NGS process claims for Medicare Advantage beneficiaries.

• No

• Yes

You should check Medicare beneficiary eligibility frequently.

• True

• False