Xchange-Connectel Assessment Jan 2 of 2

If the order is confirmed and has a due date on it, we may advise customer that the commit is finalized.

• True

• False

if customer requested FWD for fiber, advise it cannot be done because it is not available in our system

• True

• False

The default pin for voicemail is:

• 1234

• 0123

• 0000

• 9999

Customers with Business accounts that are asking payment arrangements for their pending suspension may be referred to Collections compared to our residential customers.

• True

• False

Customer's who were out of service for more than two weeks can get a cellphone but still needs approval from Mrs Stern.

• True

• False

Customer may go straight to our office to pick up a phone if they wish to.

• True

• False

if customer has an advanced inquiry regarding Lifeline, you can send an email to the ff EXCEPT for ONE:

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

By policy, rate increase may be waived if the customer has been with us for a very long time.

• True

• False

Cust's billing method can be found in ______

• Customer Profile > Bill Profile

• Customer Profile > Billing Method

• Customer Profile > Bill Center Users

• Customer Profile > Email

Aside from Lifeline Tab, where can you find the LifeLineAnniversary date in H20?

• Attachments Tab

• Profile Tab

• Tags

• Services Tab