ATM

Mr. Sarbeswar Sahu, made a complaint that, he had attempted to withdraw Rs.8000 from ATM but did not receive any amount, though his account was debited for Rs.8000. You have verified EJ Log, which shows that, it was an unsuccessful entry, with cash dispensation errors. You have sent 'Excess Cash Found' Certificate on the 10th working day. What is the response of CMD at GITC?

• On the 10th working day, Debit BGL 98581 Account with complaint amount and credit Customer's A/c along with compensation amount.
• Debit BGL 3199844 with complaint amount and credit BGL 98582 A/c
• Debit BGL 98581 A/c with complaint amount and credit Customer's A/c
• No response from the GITC.

Mr. Kuldeep Jha, made a complaint that, he had attempted to withdraw Rs.8000 from ATM but did not receive any amount, though his account was debited for Rs.8000. You have verified EJ Log, which shows that, it was an unsuccessful entry, with cash dispensation errors. It was a charge back transaction complaint. You have sent 'No Excess Cash Found' Certificate on the 10th working day. What is the SOP followed by CMS Dept. at GITC for such type of situation?

• CMD will reject reply and asks for re-verification.
• CMS Department Debits 3199844 A/c and credits Customer's A/c after 10th working day
• No response from the CMD at GITC.
• All the options are correct.

Mr. Akshay Kulkarni, made a complaint that, he had withdrawn Rs.20000 from ATM but did not receive any amount, though his account was debited twice with Rs.20000 each. You have sent 'No Excess Cash Found' Certificate on the 3rd working day. What is the SOP followed by CMS Dept. at GITC for such type of situation?

• CMD will close the complaint immediately as a successful transaction.
• CMD Department ignores the 'No Excess Cash Found' Certificate of the branch
• CMD rejects the reply and asks the ATM Branch to re-verify
• CMD will close the complaint immediately, by debiting BGL 98581 Account and crediting the Customer's account.

Mr. Sarbeswar Sahu, made a complaint that, he had attempted to withdraw Rs.8000 from ATM but did not receive any amount, though his account was debited for Rs.8000. You have verified EJ Log, which shows that, it was an unsuccessful entry, with cash dispensation errors. You did not send any response upto 6 working days. What will be the response of CMD at GITC?

• Close the complaint as successful transaction on the 7th working day.
• Close the complaint as unsuccessful transaction on the 7th working day.
• Close the complaint on 7th working day by Debiting BGL 98581 A/c and Credit Customer's A/c
• All the options are correct.

Who is responsible in supervising the Total Implementation Services work (TIS), at the time of installation of New ATM at a Branch?

• Branch Manager
• Joint Custodians
• ATM Channel Manager attached to that ATM
• None of the options is correct.

What is the periodicity at which the ATM Channel Manager has to visit the ATMs attached to him/her?

• Once in 3 months
• Once in a quarter.
• Once in a month.
• Once in 30 days.

What is the database name which is created for those ATMs which are located at foregin offices?

• CBS
• Finacle
• Oracle
• Java

Foreign offices ATMs database located at ____.

• Newyork
• Singapore
• Chennai
• GITC, Belapur

Which module has been enabled to withdraw cash by Foreign office customers in Domestic ATMs?

• Multi-Currency Module
• Single-Currency Module
• Foreign Currency Module
• Indian Rupees Currency Module

Which Foreign Bank will accept the usage of the State Bank Group ATMs in their country?

• National Bank OF Pakistan in Pakisthan
• National Bank Limited in Bangladesh
• Nepal SBI Bank Limited in Nepal
• Central Bank of Sri Lanka in Srilanka