IBA Chapter 10B

What can you do during the executing and controlling phases of a project to discuss progress, and to respond to project issues and unanticipated developments?

• Plan and schedule meetings with team members.

• Adjust the project schedule accordingly.

• Keep an issues log to review at each project milestone.

• Document project tasks to provide a paper trail.

Which result reflects an IT project that is poorly managed?

• Project tasks take longer to complete, requiring more company resources and money.

• The IT project's lack of success will cause other departments to work together more amicably to make up for the project's deficiencies.

• IT training and support is discontinued because non-IT personnel did not welcome or utilize the support.

• Fewer alternatives are provided to employees to manage their workload during system downtime.

As an IT professional for a small company, you are responsible for changing network-access user names and passwords as a security precaution. What should you do to prevent employee frustration or confusion when they try to log on to the network after you have changed user names and passwords?

• Notify employees in advance of the new user names and passwords, and specify the date on which the new user names and passwords will take effect.

• Conduct employee training sessions in advance to provide instructions, then notify employees of the new user names and passwords immediately after you make the changes.

• Provide instructions for accessing the network to employees immediately after you make the changes.

• Notify employees of the new user names and passwords immediately after you make the changes.

Which of the following is considered a right of IT professionals working at the help desk?

• To provide services and products in a timely, cost-effective and secure manner, even if the service violates company policy

• To receive clear, detailed objectives and instructions so that they can provide the appropriate services and products to their customers

• To change the rules and policies that govern an organization because they affect the professional's ability to fulfill client requests

• To plan and conduct service and product installations and training in a manner that minimizes workflow interruption and downtime

James has just finished designing a Web site to support a charity organization's fund-raising efforts. He needs to meet with the board members to get their feedback and address some questions before he implements the final design. The board members are dispersed throughout the country and want to avoid spending charity funds on traveling to this meeting. Which of the following solutions would best support the charity and provide James with an opportunity to discuss the design with the group?

• Create an audio Webcast and distribute it to the board members over the Internet.

• Create a PowerPoint slideshow that contains pictures of the Web site design and create a survey to gather the board members' feedback.

• Plan a Web conference using a service that supports screen-sharing and phone conferencing.

• Plan a Webinar that reviews the layout of the site then request that board members submit their feedback by e-mail after the Webinar.

Which of the following is generally used in non-interactive Web events?

• Webinar

• Voice conference

• Web conference

• Webcast

Which of the following is a Web-based seminar or training session that is typically interactive, enabling participants to communicate with the presenter and with each other via online chat?

• Webcast

• Web conference

• Voice conference

• Webinar

During the closing phase of every project, the project manager should perform a formal project review with the project team. The project review provides an opportunity to:

• test the product, evaluate performances and document lessons learned.

• proactively anticipate and respond to potential project deviations.

• create a paper trail of team members who performed tasks, and the dates they started and completed them.

• use the issues log to support time, resource or cost changes that affected project performance.

If you were a project manager, which of the following documents would be the most helpful in evaluating project risks and determining whether you should escalate concerns to managers or executives outside the project team for resolution?

• An issues log

• A project schedule

• A Gantt chart

• A SWOT analysis

For which of the following should you prepare slide shows, polls, call-in capabilities and file-sharing capabilities to ensure a successful outcome?

• Extranets

• Intranets

• Webcasts

• Webinars