1) Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

• A) the environment

• B) manufacturing and production

• C) sales and marketing

• D) invoices and payments

• E) technology

2) Producing a bill of materials is a responsibility of the ________ function.

• A) finance and accounting

• B) human resources

• C) manufacturing and production

• D) sales and marketing

• E) technology

3) Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.

• A) finance and accounting

• B) human resources

• C) manufacturing and production

• D) technology

• E) sales and marketing

4) Which of the following is an interorganizational business process?

• A) Hiring an employee

• B) Identifying a customer

• C) Creating financial statements

• D) Ordering raw materials

• E) Checking product quality

5) Employees that assist with paperwork at all levels of the firm are called:

• A) data workers.

• B) knowledge workers.

• C) operational management.

• D) service workers.

• E) senior managers.

6) The three principal levels of hierarchies within a business organization are:

• A) senior management, knowledge workers, and service workers.

• B) senior management, middle management, and operational management.

• C) senior management, data workers, and operational management.

• D) senior management, operational management, and workers.

• E) senior management, operational management, and data workers.

7) Key forces in a business's immediate environment include:

• A) stockholders.

• B) technological innovations.

• C) economic conditions.

• D) politic conditions.

• E) global events.

8) Engineers and scientists are examples of:

• A) senior management.

• B) production workers.

• C) knowledge workers.

• D) middle management.

• E) operational management.

9) Which of the following is an example of a key force in a firm's broader, less immediate environment?9) Which of the following is an example of a key force in a firm's broader, less immediate environment?

• A) Competitors

• B) Regulations

• C) Suppliers

• D) Economic trends

• E) Customers

10) Which of the following is not a true statement with respect to business processes?

• A) Every business can be seen as a collection of business processes.

• B) Analyzing business processes can enable you to achieve a clear understanding of how a business actually works.

• C) The efficiency of a business firm is not related to its business processes.

• D) Information systems can automate many steps in business processes that were formerly performed manually.

• E) A business process may involve a unique way in which work, information, and knowledge are coordinated within an organization.