Core Curriculum Module 7 Basic Communication Skills Part 1

_________ is/are specialized terms used in specific industries.

• Terms

• Vocabulary

• Jargon

• Phrases

___________ is anything that interferes with the message being heard or understood.

• sound

• chatter

• noise

• communication

Communication that is done through facial expressions, appearance, eye contact, etc, is called _______.

• Body

• Nonverbal

• Emotional

• Clarifying

A potentially negative form of nonverbal communication would be ___________.

• making eye contact

• folding your arms

• nodding your head

• facing the speaker

Which of the following are examples of positive​ non-verbal communication?

• Sitting up​ straight, keeping a clean​ workspace, and looking at people who are talking to them

• Giving compliments to others and encouraging them

• Speaking with an even tone and looking away most of the time during a conversation

• Telling people all of the information they need in order to do a task properly and answering questions

​Non-verbal communication is best for communicating​ _____.

• feelings and attitudes

• what a person desires

• complex ideas

• instructions for installing new equipment

An example of bad body language is ​ ______.

• staring at the floor

• smiling in agreement

• looking at the speaker

• nodding your head in agreement

If you don't understand part of the verbal instructions you just received, the best thing to do would be ____________.

• ask the speaker questions to get clarification

• to Google it

• do your best with what you remember

• ask a buddy

When receiving instructions, what are some things that you can do to make sure you remember them?

• Interrupt the speaker with any questions

• Look the topic up on YouTube when the speaker is finished

• Pay real close attention

• Take notes, ask questions, and summarize them at the end

Effective speakers are able to _________________.

• let the listeners know how much they know about a topic

• clarify and simplify complex topics

• talk quickly to save time

• maintain authority in a conversation