Workplace Communication Situations

Marge is resigning from her company. Which is the best way for her to communicate this information?

• Text her supervisor.

• Speak to her supervisor in person.

• Send a group email to the entire company.

• Leave a sticky note of her supervisor's desk.

Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?

• If the meeting is boring.

• If the speaker cannot see him using it?

• If his supervisor is not present.

• If the meeting specifically requires the participants to access information online.

Carla works at an accounting office. Which of the following should she do before sending a work-related email?

• Check that the names and addressed of the intended recipients are correct.

• Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information.

• Proofread and check for confidential information in the email and it's attachments.

• All of the above.

Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?

• "Please hold."

• "Can I call you back later?"

• "Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?"

• "XYZ Sports. What do you need?"

Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?

• Smiling and nodding.

• Asking and answering questions.

• Crossing her arms and sighing.

• Rolling her eyes and frowning.

Josh needs to place a non-urgent order with the sales representative at an office supply company. What should Josh do if the representative does not answer the phone?

• He should call every 10 minutes, but he should not leave a voicemail message.

• He should leave a voicemail message that includes his name, company name, phone number, and reason for calling.

• He should send a text message and an email after he leaves a voicemail message.

• He should call the representative's supervisor if the representative has not returned his phone call in 15 minutes.

Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

• Tell the customer, "You already asked that question."

• Sigh and roll her eyes at the customer.

• Try using different words, a drawing, or a demonstration to answer the questions.

• Stop answering the questions and walk away.

Jose' is delivering a sales presentation. During his presentation, he should do all of the following EXCEPT...

• Make eye contact with the audience.

• Talk at an appropriate speed and volume.

• Look down and read directly from his notes.

• Remember to breathe and smile.

Jackie is unhappy with her performance review and salary. She schedules a face-to-face meeting with her supervisor. Which of the following should she also do?

• Plan to meet in a quiet location away from co-workers and customers.

• Remain calm, poised, and focused.

• As her supervisor for specific feedback examples, and improvement ideas.

• All of the above.

Mr. Ling is responsible for updating the company's social media sites. He should do all of the following EXCEPT...

• Proofread for content, grammar, spelling, capitalization, and punctuation mistakes.

• Credit the sources of any statistics, photographs, or quotes.

• Use a highly controversial even or idea to grab the viewer's attention.

• Ensure no confidential information is revealed.