Xchange-Connectel Assessment Nov 2 of 2

If Verizon closeout notes indicate "1239 - No Trouble Found" and customer's service address is in Monsey NY, assign TT to Miriam for IW/NID Check.

• True

• False

Have POTS customer do a CPE check & unplug test if line test results are:

• 1239

• 1, 71, 75

• 0, 71, 75

• none

If customer reported that IVRs do not detect the buttons they are dialling, you should __________.

• advise cust to make sure their setting is TOUCH TONE DIALLING

• advise cust to make sure their setting is PULSE DIALLING

• advise cust to make sure their setting is PULSE TONE DIALLING

• advise cust to make sure their setting is TOUCH PULSE DIALLING

Once received by Collections Dept., a Verizon dispute form takes ____ processing.

• 7-10 days

• 3-5 business days

• 48-72 business hours

• 7-10 business days

When assigning Spring Valley IW tickets to Miriam, dispatch queue should indicate _________.

• Monsey

• Other

• Brooklyn - Boro Park

• Brooklyn - Williamsburg

We provide OOSC for when we tried to process move for customer but found out we don't have facilities to provide service.

• True

• False

Ask permission from Manny/Stuart if customer is needing an IW tech for their repair (Monsey).

• True

• False

Ask permission from Manny/Stuart if customer is needing an IW tech for their repair (Brooklyn).

• True

• False

We send technicians for move, installation, reinstate, fiber even on Jewish Holidays.

• True

• False

We send technicians for move, installation, reinstate, fiber even on US Holidays.

• True

• False