Indirect Approach -- Writing Bad News letters
Authored by Kristin Lohrentz
English
12th Grade - University
CCSS covered
Used 10+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a strategic "buffer"?
presenting the bad news positively
the subject of the message without hinting that bad news is coming
an alternative solution to the bad news message
your relationship with the reader
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A neutral buffer ____ .
thanks the reader for bringing the problem to your attention
invites the reader to make the request another time
does not repeat negative news
acknowledges the problem
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All of the following are ways to set the reader up for negative news except:
explain the fairness of the action
apologize
present facts
cite expert opinion
cite reader benefits
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All of the following are ways to present bad news positively EXCEPT:
make other suggestions
refer to another source of information
avoid using 2nd person
explain fairness of the action
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When offering an alternative solution, one should ____ .
make other suggestions
refer to another source of information
invite the reader to make the request another time
all of these
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.5
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When ending on a positive note, one should ____ .
shift reader's thoughts to happier things
repeat negative news
end your relationship with the client
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which step is the first in a bad news letter?
positive note
alternative solution
strategic buffer
set up negative news without giving it away
present bad news with positive language
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
CCSS.RI.8.5
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