NISSAN CUSTOMER EXPERIENCE PROGRAM

In which year NISSAN motor corporation established ?

• 1943

• 1933

• 1923

• 1913

Identify this personality

• Saori Yoshikawa

• Kinjiro Ayukawa

• Yoshisuke Aikawa

• William Gorham

"DO WHAT OTHERS DON’T DARE TO DO” was one of the ambition of NISSAN founder.

• Yes

• No

1. The Nissan brand promise is:

• A. “Nissan Intelligent Mobility”

• A. “Innovation and Excitement for Everyone”

• A. “Excitement and Existence for Everyone”

• A. “Technology makes cars more exciting partners”

Renault and NISSAN alliance begin in

• 1989

• 1899

• 2009

• 1999

What are the three brand elements of NISSAN

• Head, Heart, Hands

• Brand , Promise , foundation

• Brand Promise,Key differentiatior, Foundation

What is NISSAN Intelligent Mobility

• Driving , Power, Integration

• Intelligent Brand , Intelligent technology , Intelligent employees

• Intelligent Driving , Intelligent Power , Intelligent Integration

• ICC, DCA, MOD

The spirit of Nissan Customer Way is

• Innovation and excitement

• Customer Driven Power

• Nissan Intelligent Mobility

• NISSAN Sales and Service Way

Identify 2 Customer Quality elements

• Assurance

• Vehicle Availability

• Reliability

• Sympathy

Meaning of word KAIZEN

• Constant Improvement

• Continuous Improvement

• Continue Improvement