N6 Bus Mgt Internal Factors

What is/are the missing word(s)? Internal factors are situations that impact a business which arise _____ the organisation

• both inside and outside

• in part of

• inside

• at the top of

It is easier for managers to control internal factors than external factors. True or False?

• True

• False

Which two statements below are a logical impact connected with the availability of finance?

• Not being able to afford to carry out R&D therefore falling behind your competitors

• Having to make staff redundant to save costs

• Taking the wrong decision on a product launch due to incorrect information being given to the managers

• Staff taking industrial action due to a dispute with management over working hours

Which two statements show a logical impact of issues to do with current staff (HR)?

• Managers are risk adverse and fail to take advantage of new opportunities therefore the company fall behind competitors

• Staff are highly motivated and experienced therefore can innovate and come up with creative solutions to complex problems

• Customer complaints increase for TSB due to issues with on-line banking facility

• Overtime is banned within a company who need to cut costs to help cash flow issues

Which answer(s) below can come under the heading of internal 'technology'?

• From Tesla's perspective - university researchers develop a new process to improve the quality of electric cars.

• Customer sales increase due to the e-commerce facility launch last year

• Communication within the company is poor due to issues with the smart phones issued to staff mean emails are not being received

• A rival company introduces a new touch screen ordering system for customers which speeds up the time they need to spend in store

Which of the words below can be used to describe what is meant by the term 'corporate culture'?

• Values

• Beliefs

• Customs

• Legal pressures

Which method below is NOT a way to develop a strong corporate culture?

• Introduce corporate colours, branch layout, logos and uniforms

• Organise staff training and communicate culture via newsletters

• Reward staff who uphold culture e.g. employee of the month scheme

• Fully delegate which values to implement to local manager who knows best the reaction of their own staff

Which method below is NOT a benefit of a strong corporate culture?

• It helps motivate staff to work together to achieve objectives and also reduce staff turnover as employees become more loyal

• It can help attract quality staff who also agree with the values of the business

• It creates a good reputation in customers' eyes and can lead to an increase in sales

• It is quick to implement and very inexpensive to develop a strong culture

From the Google video, which is NOT an example of a way they developed a strong corporate culture?

• Offering free laundry services for staff

• Free meals and snacks available throughout the working day

• Gym and free health checks with a birthday spa treatment for all staff

• Financial bonus paid to those who meet targets

Which statement(s) below are possible drawbacks to developing a strong corporate culture?

• It may stifle creative thinking if ideas do not conform to 'norms'

• It is expensive to maintain a positive culture and 'perks' may need to be reduced in a recession

• Some key staff may find it difficult to fit in with the culture, especially after a company takeover

• It gives customers a sense of the quality or efficiency of the business