CARING
Professional Development
1st - 2nd Grade
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26 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Amalan konsep penyayang penting dalam melaksanakan perawatan ke atas pesakit kerana ia
meningkatkan keselesaan dan kepuasan pesakit
menambah pemahaman pesakit tentang penyakitnya
Menggalakkan pesakit bertanggungjawab ke atas dirinya
memberi peluang kepada pesakit menilai kualiti perkhidmatan
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Nilai murni yang perlu diamalkan oleh staf Kementerian Kesihatan Malaysia untuk membudayakan konsep penyayang ialah
inisiatif
proaktif
berbudi bahasa
kerja berpasukan
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut adalah budaya perkhidmatan penyayang yang disarankan oleh kementerian kesihatan malayisa KECUALI
responsif
kerja berpasukan
bersopan santun
hormat menghormati
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Salah satu jenis penyayang ialah penerimaan. Ini bermaksud
menghormati hak pesakit
melayan klien dengan lemah lembut
sentiasa bersedia menjalankan tugas
menerima pesakit dengan hati yang ikhlas
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tujuan utama dalam memberikan perkhidmatan penyayang kepada pelanggan ialah untuk
mengurangkan aduan
menepati piagam pelanggan
memberi maklumbalas perkhidmatan
memberikan keselesaan dan kepuasan
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Amalan sentiasa bersedia untuk bertindak cepat dan tepat ialah
kreatif
inisiatif
proaktif
responsif
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sikap perlu dikikis apabila mengaplikasi konsep penyayang dalam perawatan
bekerjasama apabila diminta sahaja
bekerja dengan ikhlas dan amanah
patuh dan sabar menerima arahan
menerima teguran dengan hati yang terbuka
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