Non-Verbal Communication & Conflict Resolution

Verbal Communication is 55% Body Language

• True

• False

Touching Face

• Thinking

• Lying

• Itching

• Frustrated

Narrowing of the lips, eyebrows down and together, and eyes glared.

• Fear

• Anger

• Surprise

• Contempt

Sending and receiving wordless messages.

• Feedback

• Transmission

• Interaction

• Nonverbal

All of the following involve nonverbal communication EXCEPT:

• Body Language

• Gestures

• Eye Contact

• Whisper

Don’t use humor to avoid the conflict.

• True

• False

Conflict is a normal part of daily life.

• True

• False

Active Listening involves all of the following EXCEPT:

• Feeding back that you have understood

• Agreeing with the message

• Listening to speaker's signs and sounds

• Removing all distractions

Healthcare workers must weigh the benefits against the negatives when using touch

• True

• False

Nonverbal Communication is 38% Tone of Voice

• True

• False