CRM -26

In CRM which of the duplicate leads are assigned to Branch Manager (BM) for his/her approval

• Assets
• Liabilities
• Both first and second
• Neither first nor second

In CRM what is known as liabilities?

• All Deposits
• Loans except Home loans
• All Loans
• All of the above

Which of the following is not a Lead Rating?

• Hot
• Cold
• Warm
• Dead

Which of the below is a lead source?

• Branch Walk-in
• Referral
• Only (A)
• both first and second

In CRM, for liabilities products which of the following roles available?

• Branch Manage (BM)
• Relationship Manager(RM)
• Customer Relationship Officer (CRO)
• All of the above

If a customer is interested and walks in the Branch with partial or no documents the lead is created in which status?

• Documents Collected
• Appointment Fixed
• Follow Up
• Not Interested

In CRM, which of the following products are included in the Liability layout?

• Savings Accounts
• Current Accounts
• Term Deposits
• All of the above

CRM application is used by

• Bank staff
• Customers
• Call centre executives
• both first and third

Which is not one of the main functional areas envisaged in CRM?

• Sales
• Marketing
• Service
• Parameter Setting

Once the committee assigns the leads to respective Corporate centres the GMs assigns to various AMTs for action on the lead, the status code of the lead is:

• Assigned by committee
• Assigned by GM
• Awaiting approval
• Negotiation