ITE 6.0 A+ Cert Practice Exam 2 Part 4

What is the most commonly used method to close an application that appears to be frozen on an OS X-based computer?

• Use Force Quit.

• Use Task Manager.

• Access the Status menu.

• Access the Notification Center.

In a Linux operating system, which component interprets user commands and forwards them to the OS?

• CLI

• shell

• kernel

• application program

In the context of a Linux operating system, which command can be used to display the syntax and parameters for a specific command?

• cat

• man

• grep

• crontab

In Linux and OS X, which CLI command can be used to display the name of the current directory?

• ps

• pwd

• sudo

• chmod

A system administrator issues the apt-get command on a laptop that has Ubuntu installed. What is the function provided by the command?

• to display or configure a wireless NIC

• to install, configure, and remove packages

• to list the applications currently running in the system

• to allow a user to login as another user or to become a super user

A computer technician is notified by a user that there are no automated backups being created on an Apple computer. What is the first thing the technician should check?

• correct date and time configuration

• whether Time Machine is turned on

• if space is available on the local drive

• whether Remote Disc is enabled

A user has been using a smartphone for several hours, but now the applications on the device have become unresponsive. What action should the user take?

• Reconfigure settings.

• Restore the mobile operating system from a backup.

• Restart the device.

• Reset the device to factory defaults.

A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?

• Interrupt the customer and let the customer know that the technician knows what the problem is.

• Start working on the PC while listening to the customer at the same time.

• Ask the customer to repeat the problem so that the technician can document it and verify all the facts.

• Wait politely for the customer to finish explaining the problem.

After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?

• Verify the solution and confirm full system functionality.

• Document the findings, actions, and outcomes.

• Test the theory of probable cause.

• Determine the next steps to resolve the problem.

A security audit for the human resources office finds that most employees leave confidential information on the screen when they are out of office for a short period of time. Which Windows control panel link should be used to make the monitor show a screen saver after a few minutes of inactivity and require that the user re-authenticate?

• Windows Firewall

• Device Manager

• Personalization

• Network and Sharing Center