Bi Weekly DMAIC - DEFINE Tools

When you want to identifying the basic elements of a process (boundaries, supplier inputs, process inputs, steps, customers and outputs), what is the best tool for that ?

• Process Mapping

• Swim-lane Flowcharts

• SIPOC

• Value Stream Map

When you study the process maps there are a minimum requirement :

• SIPOC Diagram

• Basic Value Stream Map

• Process Observation

• All answer correct

What is the correct sequence of Process Observation :

• Clarify the purpose - Identify Observers - Prepare Form & Train Observers - Prepare Staff at Workplace - Walk the Process - Summarize Lesson Learned

• Clarify the purpose - Identify Observers - Prepare Form & Train Observers - Walk the Process - Summarize Lesson Learned

• Clarify the purpose - Prepare Form & Train Observers - Prepare Staff at Workplace - Walk the Process - Summarize Lesson Learned

• Clarify the purpose - Identify Observers - Prepare Staff at Workplace - Prepare Form & Train Observers - Walk the Process - Summarize Lesson Learned

You can vary the sequence of SIPOC, but based on your material what is the the sequence of SIPOC ?

• Identify process boundaries & key activities - Identify inputs & suppliers - Identify outputs & its customers - Identify critical to quality requirement

• Identify process boundaries & key activities - Identify outputs & customers - Identify inputs & suppliers - Identify critical to quality requirement

• Identify critical to quality requirement - Identify outputs & customers - Identify inputs & suppliers - Identify process boundaries & key activities

• Identify critical to quality requirement - Identify inputs & suppliers - Identify outputs & its customers - Identify process boundaries & key activities

Based on Spaghetti Diagram above, what is your suggestion ?

• Experiment with workplace

• Simplify the layout

• Combine process

• All Answer correct

When we use a Value Stream Map tool ? Except :

• If your project team has to assess the impact of multiple product or services

• For project identification at strategic level

• To visualize as is version and create a future version in Improve or Control

• To emphasize the "Who" in "Who does what"

These are how to create of Value Stream Map :

• Determine object will map - Draw process flow - Draw material flow - Draw information flow - Collect process data and connect it to the boxes on the chart - Add process & LT to the chart - Verify the map

• Determine object will map - Draw material flow - Draw processl flow - Draw information flow - Collect process data and connect it to the boxes on the chart - Add process & LT to the chart - Verify the map

• Determine object will map - Draw information flow - Draw process flow - Draw material flow - Collect process data and connect it to the boxes on the chart - Add process & LT to the chart - Verify the map

• Determine object will map - Draw process flow - Draw material flow - Draw information flow - Collect process data and connect it to the boxes on the chart - Verify the map

There are prework before you create Value Stream Maping diagram :

• SIPOC & Process Mapping

• SIPOC & Spaghetti Diagram

• SIPOC & Swim-Lane

• Process Mapping & Swim-Lane

How to create Swim-Lane Flowcharts ?

• Write down the steps in the process - Identify people or job functions involved in the process - Work through each step in order in appropriate swim lane - Discuss the result how to improve

• Identify people or job functions involved in the process - Write down the steps in the process - Work through each step in order in appropriate swim lane - Discuss the result how to improve

• Identify people or job functions involved in the process - Write down the steps in the process - Work through each step in order in appropriate swim lane

• Write down the steps in the process - Identify people or job functions involved in the process - Work through each step in order in appropriate swim lane

In Value Add (VA) & Non Value Add (NVA) analysis, value classified by, except :

• Customer Value Add

• Business Non Value Add

• Process Value Add

• Waste