Ch 3 Store Operations

1)  What should you do if a shopper topples a pyramid of canned goods into the aisle?

• a)  Call for a custodian or maintenance person to clean it up
• b)  Pick up the cans & recreate the display yourself 
• c)  Check on the shopper, & then erect a barrier around the cans, until they can be cleaned up properly

2)  What is the FIRST thing you should do if you find broken glass on the sales floor?

• Call for a custodian or maintenance person to clean it up
• b)  Find a broom & clean it up yourself
• c)  Erect a barrier around the glass, or stand near the glass to direct traffic away from it until it can be cleared up 

3)  Which of the following 3 actions must you personally witness an individual doing in order to take action against that customer for stealing? 

• a)  Pick up the item, conceal the item & lie about having the item
• b) Pick up the item, conceal the item, & leave the store without intending to pay for the item
• c)  Conceal the item, lie about having the item, & leave the store without intending to pay for the item
• d)  Conceal the item, leave the store without intending to pay for item, & get caught by the cameras

4)  Example of which one is not a perishable item:

• a)  Cosmetics
• b)  Over the counter medicine
• c)  Beverages
• d)  Socks

5)  Which form lists the quantity and type of merchandise that the vendor actually sent to your store? 

• a)  Packing slip
• b)  Purchase order
• c)  Sales Invoice
• d)  Sales Receipt

6)  Which item shows a detailed list of items requested by the store? 

• a)  Packing slip
• b)  Purchase order
• c)  Sales invoice
• d)  Sales receipt

7)  New merchandise arrives on your sales floor. Before re-stocking, you should

• Check for damage first & then check that the price is accurate
• b)  Check that the price is accurate
• c)  Check if it is perishable & put the new stuff in front of the old 
• d)  Check for damage & then put it on the shelf…someone will be desperate enough to buy the item

8)  Which display showcases the idea of suggestive selling? 

• a)  A display with hunting gear and ballet slippers.
• b)  A display with a mannequin with a dress, necklace, & shoes on. 
• c)  A display with different color watches. 

9)   The purpose of tracking inventory is all of the following except

• a)  Make certain that the right merchandise is in the right store at the right time
• b)  Help verify the profitability of a store
• c)  Locate products that might have been damaged or dated items 
• d)  Locate money that may have been misplaced

10)  It is best to show products:

• a)  In dim lighting to avoid glare
• b)  Under artificial lighting to improve color
• c)  In natural light