Customer Relationships

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

The staff in the shop are very polite, they are ______________________.

• courteous 
• efficient
• faithful
• uncaring

The customer service reacted quickly and in a positive way, they were ______________________

• uncaring
• responsive
• attentive
• courteous

What is customer service?

• when a business meets customer needs
• a method of production
• The service provided to customers before, during and after purchasing a product

A customer service problem happens when

• A customer asks for the manager
• serving the customers becomes unprofitable
• customer complaint is ignored
• customer service does not meet expectations

A key benefit from offering good customer service is

• Lower costs
• Repeat business
• Reduced tax
• less customers

Why should employees act as if customers are their employer?

• Customers own the business
• Employees would not have jobs if there were no customers
• Employees might work for the customers in the future
• Customers pay employees' bonuses

What do customers expect business employees to be?

• Well- Informed
• Irresponsible
• Wealthy
• Laid- Back

Being positive is not a good way to show the customer service mindset

• False
• True