Implementing and Controlling #2

The management function of guiding employee actions toward achievement of a company's goals

• controlling
• implementing
• organizing
• planning

Which of the following is NOT an important implementing activity?

• effective communications
• employee motivation
• developing effective work teams
• setting standards

A group of people who cooperate to achieve a common goal is

• a quality circle
• a department
• management
• a work team

The motivation theory that describes individual needs in five categories that form a hierarchy was developed by

• Maslow
• McClelland
• Herzberg
• Iacocca

Employees who take personal responsibility for their own work and set personal goals have a high need for

• achievement
• affliliation
• power
• hygiene

The motivation theory that suggests that individuals seek to satisfy needs in order, from lowest to highest, was described by

• Maslow
• McClelland
• Herzberg
• Iacocca

According to Herzberg, pay and fringe benefits, working conditions, and the type of supervision are examples of

• motivators
• needs
• hygiene factors
• performance standards

The greatest resistance to change is experienced when

• it occurs suddenly
• people are not prepared for change
• no reasons for the change are given
• all of the responses

The management function that provides information needed to improve operations is

• implementing
• organizing
• planning
• controlling

Which of the following is the correct order of steps in controlling?

• establish standards, take corrective action, measure performance
• meaure performance, establish standards, take correction action
• establish standards, measure performance, take corrective action
• none of the responses