Chapter 4 - Quiz

What is a purchase order?

• a detailed list of vendor items requested by the store
• a list of merchandise sent with the shipment by the vendor or distribution center
• a receipt of items ordered
• a price list provided to the associate

What is a packing slip?

• a detailed list of vendor items requested by the store
• a list of merchandise sent with the shipment by the vendor or distribution center
• a receipt of items ordered
• a price list provided to the associate

What is visual merchandising?

• advertising
• handing out pamphlets or flyers
• presenting the products you sell in the most attractive way possible
• giving out samples

A key aspect of inventory management is to create and maintain an accurate record or "paper trail," of product received and sold. Which is NOT a reason this is necessary?

• to know the merchandise on hand at any given time
• to know the price of an item at any given time
• to see how well a product is selling
• to know when it's time to reorder merchandise

What is a physical inventory?

• An audit of the records of all items delivered to the store
• an audit of the records of all items sent from the store
• a list of all items that should be present in the store at a given point in time
• a count of every piece of merchandise in the store

What is shrink or shrinkage?

• loss caused by returned items that cannot be re-sold
• loss caused by credit/debit card fraud
• loss caused by shoplifting, employee theft, or employee error
• loss caused by employees taking something other than inventory

Which is NOT one of the actions you have to witness a customer do to prove shoplifting?

• pick up the item
• conceal the item
• leave the store without intending to pay for the item
• tear off the price tag

If you are confronted by a violent person or one carrying a weapon, what should you do?

• Delay the person as long as possible
• Resist
• Give the person what they want
• Try to talk them out of the situation

What is the first thing you should do if someone spills food or liquid onto the sales floor?

• Call for a custodian or maintenance person to clean it up
• Find a mop or broom and clean it up yourself.
• direct the person to a spill station
• Erect a barrier around the spill, or stand near the spill, to direct traffic away from it until it can be cleaned up

What guidelines will NOT help you properly handle a workplace accident?

• Be anxious
• Be aware
• Be professional
•  Be prepared