PBF 7.03 Levels of Business Management

Which do managers often set in order to control the work effort?

• Hiring objectives
• Job standards
• Expense budgets
• Diversity quotas

John says that his job duties include planning what will be done, organizing and directing workers, and solving problems related to worker productivity. His job can best be described as a:

• Manager
• Broker
• Cashier
• Bookkeeper

Which of the following is the main purpose of management:

• To obtain the needed resources
• To reach a specific level of productivity
• To accomplish the business’s goals
• To create a pleasant working atmosphere

Why should managers know how to do the work of the workers they supervise?

• To coordinate employees’ efforts
• To establish a chain of command
• To create a team spirit among employees
• To have realistic expectations for workers

Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.

• Planning
• Organizing
• Directing
• Controlling

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.

• Directing
• Planning
• Controlling
• Organizing

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

• Directing
• Staffing
• Controlling
• Planning

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percent bonus.

• Directing
• Planning
• Controlling
• Organizing

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

• Planning
• Organizing
• Directing
• Controlling

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• Natural talent
• Creativity
• Technical skills
• Aggressive behavior