FBLA Business Communications Part Two

FBLA Business Communications Part Two

7th - 12th Grade

20 Qs

quiz-placeholder

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FBLA Business Communications Part Two

FBLA Business Communications Part Two

Assessment

Quiz

Specialty

7th - 12th Grade

Practice Problem

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Created by

Gretta Hug

Used 517+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The two types of invitations that you may be called upon to create for business purposes are

social and formal
formal and informal
semi-formal and formal
informal and semi-formal

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A sympathy message should

express sympathy only.
never use the word "death".
give a calm and optimistic look toward the future.
never state the deceased person's name.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is not a description of a goodwill letter?

sincere
friendly
forced or stiff
natural

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The purpose of letters that follow-up aftera  customer has purchased a product or service is

build goodwill.
show the organization's interest in the customer.
demonstrate a desire to continue serving the customer.
all of these choices

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sometimes you can take the sting out of a refusal letter by

sending a free pamphlet
offering a helpful suggestion
sending a price list
sending a copy of the refusal letter to the president of your company.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Internal communications consist of 

brief, informal messages
long reserved reports
abstracts for the web page
faxed messages

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A person who contacts a business and inquires about a product or service is probably a

sales representative
prospective customer
person who will take advantage of the information
competitor

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