3.5 Business Systems

The software and hardware used by managers to obtain the necessary information for accurate decision making and monitoring the effectiveness of decisions. 

• MIS
• SOP
• Help Desk 
• CRM

Can provide evidence of:
 •Areas of improvement e.g. rising sales •Areas of risk e.g. falling sales, loss of market share 

• MIS
• SOP
• Help Desk 
• CRM

Tracks how the business interacts with current and potential customers.

• MIS
• SOP
• Help Desk 
• CRM

Can be used to hold:
•Contact Details •Customer Histories •Leads for new customers

• MIS
• SOP
• Help Desk 
• CRM

Detailed step by step guides to how functions should be carried out within an organization 

• MIS
• SOP
• Help Desk 
• CRM

Limitations: 
•Imposing restrictions and details which result in inflexible practice and a lack of innovation.  •Too much time being spent on admin rather than doing the job.

• MIS
• SOP
• Help Desk 
• CRM

When a user of a large , complex or widely spread system has a technical problem, it is useful to have a knowledgeable person ready to solve it. 

• Help Desk
• SOP
• MIS
• CRM

Limitations: 
•Cost of setting up an in house help desk with hardware, software and staffing,  •Loss of service through breakdown of communication systems 

• Help Desk
• CRM
• MIS
• SOP

Limitations: 
•Lack of training leading to poor data entry •Not having face to face meetings with clients eliminating other communication behaviors

• Help Desk
• CRM
• MIS
• SOP

MIS = 

• Management Information Sotware
• Misuse of Internet Strategy
• Managing Internet Servers
• Manage Information Service