National 5 Bus Mgt Ops Quality/Technology/Recycling

Which is NOT a characteristic of a high quality product?

• Reliable product that work well
• Meets specification agreed between supplier and customers
• Increases the level of customer complaints
• Has little wastage and is environmentally sound

Identify which answer applies to the statement below ...
"Boredom from repetitive tasks may lower staff morale and increase absenteeism and staff turnover".

• Flow Production / Advantage
• Flow Production / Disadvantage
• Batch Production / Advantage
• Batch Production / Disadvantage

A disadvantage of quality measures implemented by a company is that ...

• Substandard products are not sold to customers 
• More likely to develop a good reputation
• More workers will be employed in quality checking
• Less wastage

What way of improving quality relies on staff checking raw materials or a final product at the end of production for faults which are then discarded as waste or sent back for reworking?

• Quality Assurance
• Quality Control
• Quality Insurance
• Quality Management

What way of improving quality relies on staff checking at various stages of the production process for faults which are then discarded as waste or sent back for reworking?

• Quality Assurance
• Quality Control
• Quality Insurance
• Quality Management

What is the best description of benchmarking as a method of ensuring quality?

• Checking items at the end of the production pocress for any faults

• Copying and/or improving on the techniques used by the best rival company in your industry

• Small group of employees meeting regularly to discuss how to improve production process

• Creation of a 'quality culture' where everyone else to get things right first time

What is the best description of quality circles as a method of ensuring quality?

• Checking items at the end of the production pocress for any faults

• Copying and/or improving on the techniques used by the best rival company in your industry

• Small group of employees meeting regularly to discuss how to improve production process

• Creation of a 'quality culture' where everyone else to get things right first time

Which is NOT a recognised method of ensuring quality?

• Purchasing high quality raw materials
• Recruiting and training staff to a high standard
• Maintaining equipment and replacing old technology
• Implementing a piece rate wage system for staff

Finish the sentence to describe how to reduce costs and improve the environment
Reuse, reduce and ________________

• Replenish
• Reload
• Recycle
• Renew

Which of the following is an advantage of recycling?

• Can gain customers who like to buy from socially responsible companies
• Increases waste and items taken to land fill sites
• Company can be fined for failing to implement legislation properly
• Scarce resources such as gas an electricity are used more often