Week # 5 Review Quiz

Developing new products and Services are part of activities for product and service design. True or False?

• True
• False

The inability of a product, part, or system to perform its intended function under a prescribed set of conditions is termed as reliability. True or False?

• True
• False

A strategy of producing standardized goods or services, but incorporating some degree of customization best describes?

• Reliability
• Mass customization
• Standardization

The facilities, processes, and skills needed to provide a service is known as?

• Service Bundle
• Service delivery system

Variable requirement can be considered as one of the challenges in service. True or False?

• True
• False

A robust design can function over a broad range of conditions. True or False?

• True
• False

Bringing engineering design, manufacturing, marketing and purchasing staff together at the early stage of product design is known as?

• Concurrent Engineering
• Designing for Manufacturing

Which of these is the first stage or phase in service design?

• Translate design specifications into delivery specifications
• Determine performance specifications
• Conceptualize
• Identify service package components