Effective Customer Service

What is customer service?

• when a business meets customer needs
• a method of production
• The service provided to customers before, during and after purchasing a product

For most businesses the most profitable customers tend to be...

• Local customers
• Loyal customers
• Business customers
• New Custoemrs

A customer service problem happens when

• A customer asks for the manager
• serving the customers becomes unprofitable
• customer complaint is ignored
• customer service does not meet expectations

What is rule number 1 in customer service?

• Customer is always right
• Yes we can
• keep asking them for more
• A good customer is a profitable customer

A satisfied customer tends to be all of the following except... 

• more loyal
• more profitable
• more costly
• more responsive to promotion

A key benefit from offering good customer service is

• Lower costs
• Repeat business
• Reduced tax
• less customers

Profit is sales revenue minus costs

• True
• False

Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.

• True
• False