Front of House- Lodging

Open Ended

Have you stayed at a hotel before? If so, explain the arrival and departure procedure. If not, look it up.

Open Ended

Brainstorm jobs needed to serve guests once you arrive at a hotel.

Multiple Select

What are the two types of rooms mentioned in the Front Office section?

• Sleeping room

• Function room

• Dining room

• Meeting room

Multiple Choice

What are the main responsibilities of the front office in a hotel?

• Selling rooms

• Interacting with guests

• Managing reservations

• All of the above

Multiple Choice

What is the difference between a non-guaranteed reservation and a guaranteed reservation?

• A non-guaranteed reservation holds the room until the guest arrives

• A guaranteed reservation expires at a specific time

• A non-guaranteed reservation expires at a specific time

Multiple Choice

How can a hotel increase guest satisfaction?

• By offering more amenities

• Decreasing room rates

• Limiting guest interactions

• Reducing the frequency of room cleaning

Multiple Choice

What are the main tasks of the Uniformed Services Department?

• Door services

• Bell services

• Parking and transportation

• All of the above

Multiple Choice

What are the primary responsibilities of door attendants at a hotel?

• Greet guests and help them exit their vehicles

• Manage hotel reservations

• Provide room service

• Clean hotel rooms

Multiple Choice

What are the tasks of bell attendants?

• Coordinating with door attendants

• Taking luggage and guests to their rooms

• Assisting guests with services

• All of the above

Multiple Choice

What are the responsibilities of a concierge?

• Providing information

• Handling reservations

• Answering questions

• All of the above

Multiple Choice

Which of the following is NOT one of the ways to improve your guest service?

• Smile and actively listen.

• Make guests feel normal.

• Meet guest expectations.

• Be polite at all times.

Multiple Choice

What does telecommunications include?

• The telephone system

• The computer software that runs it

• Any communication services provided to guests

• All of the above

Multiple Choice

What are the typical components of guest check-in?

• Registration

• Room assignment

• Payment confirmation

• All of the above

Multiple Select

What are the key steps involved in the checkout process for guests?

• Bill presentation

• Account settlement

• Key collection

• Payment processing

Multiple Choice

What is the first stage of the Hotel Guest Cycle?

• Pre-arrival stage

• Arrival stage

• Occupancy stage

• Departure stage