MANAGING SELF IN THE WORKPLACE

MANAGING SELF IN THE WORKPLACE

Organizational Requirements includes:

·        quality assurance and or procedures manual

·        goals, objectives, plans, systems and processes

·        legal and organizational policy/ guidelines and requirements

·        business and performance plans

·        Occupational Safety and Health, programme and procedures

·        Quality and continuous improvement of processes and standards

·        Ethical standards

·        defined resources and parameters

Open Ended

List two (2) organizational requirements?

Work goals and objectives may include:

·        sales target

·        reporting deadlines

·        production target

·        budgetary target

·        team participation

·        team and individual learning goals

·        quality of products and services

·        quality customer service

 

Open Ended

Outline three (3) work goals and objectives

Factors enabling goals;

·        knowledge

·        experience

·        qualification

·        redirection, re-allocation and prioritization

·        attitude and outlook

·        encouragement and support

Open Ended

List three (3) factors that enable goals

Business Technology

·        computers

·        computers application

·        CRM platform

·        modems

·        personal schedulers

·        email

·        internet/ extranet/ intranet

·        photocopier

·        scanners

·        facsimile machine

·        printers

 

Open Ended

List two (2) types of business technologies

Open Ended

What is a computer?

Open Ended

Outline two functions of the computer in the workplace

Factors affecting the achievement of work objectives:

 

·        inability to prioritize tasks

·        completing work demands

·        technology/ equipment breakdowns

·        unforeseen incidents

·        workplace hazards

·        environmental factors, weather, etc.

·        sources and materials availability

·        lack of resources

·        budgetary constraints

Open Ended

How can your inability to prioritize task affects your performance in the workplace?

Opportunities for improvement

·        coaching mentoring and or supervision

·        formal/ informal learning programmes

·        internal/ external training provision

·        work experience and or exchange/ opportunities personal study

·        career planning / development

·        performance appraisals

·        workplace skills assessment and on the job training

·        quality assurance assessments, skills transfer and recommendations

·        recognition of prior learning

·        job rotation

 

Open Ended

Why is it important to take the opportunity to improve yourself in the workplace?

Open Ended

Describe two (2) ways in which you can take the opportunity to improve yourself in the workplace.