Search Header Logo
Contact Center Quality Standard

Contact Center Quality Standard

Assessment

Presentation

Professional Development

11th - 12th Grade

Practice Problem

Easy

Created by

Cel Fuentes

Used 3+ times

FREE Resource

29 Slides • 7 Questions

1

Contact Center Quality Standard

Day 4-5

Slide image

2

Slide image

3

Slide image

4

Open Ended

Why do we have to improve quality? State your answers in your own words.

5

Slide image

6

Open Ended

What is the difference of Quality Improvement, Wuality control and Quality Assurance?

7

Slide image

8

Slide image

9

Slide image

10

Open Ended

Do we really have to check the Quality, why? if not, Why not?

11

Slide image

12

Slide image

13

Slide image

14

Slide image

15

Slide image

16

Slide image

17

Slide image

18

Slide image

19

Slide image

20

Open Ended

Why is it important to have a flow chart in every improvement process we do?

21

Slide image

22

Slide image

23

Open Ended

What is the basic use of check sheets?

24

Slide image

25

Slide image

26

Slide image

27

Slide image

28

Slide image

29

Slide image

30

Slide image

31

Slide image

32

Slide image

33

Slide image

34

Slide image

35

Open Ended

Name each Diagram and explain its uses.

36

Open Ended

What did I learned?

Contact Center Quality Standard

Day 4-5

Slide image

Show answer

Auto Play

Slide 1 / 36

SLIDE