Grade 10 Business - Quality

Grade 10 Business - Quality

Open Ended

What could Samsung have done to prevent this phone from getting to customers in the first place?

Multiple Choice

Watch the attached video and then answer the following - What is Quality Assurance(QA)?

• Checking all finished products for faults

• The process that assures the expected quality of a product

• Assuring workers that the work they do is of a high quality

Multiple Select

Which one of the following is a feature of total quality management?

• All the production will be sold

• Quality is built in to every part of the production process

• More inspectors are needed to check on quality

• No customers will complain about the product

Open Ended

Do you think it is important to have this mark of quality on products sold in the UAE. Why?

Fill in the Blank

Which one is done at the end of the production process?

Multiple Select

Ensuring that a product or service meets minimum standards often through testing a sample of products once they have been made

• Quality Control

• Quality Assurance

Multiple Select

Ensuring that quality is produced and delivered at every stage of the production process, often through making quality the responsibility of every worker.

• Quality Control

• Quality Assurance

Multiple Select

Quality as part of every Process

• Quality Control

• Quality Assurance

Multiple Select

Quality is everyone’s Job

• Quality Control

• Quality Assurance

Multiple Select

Customers & suppliers tend to be more satisfied

• Quality Control

• Quality Assurance

Multiple Select

Implications of having poor quality:

• Improved brand image and repeat purchase

• Can charge a premium price

• Increases average cost, got to pay for replacements

• Reputation of the business is positively effected