EBS_Flash_Card_Part7

Front

Give three examples of good personal hygiene practices.

Back

1. 1. Washing hands regularly

2. 2. Showering daily

3. 3. Brushing teeth twice daily

Front

Two characteristics of effective speaking skills

Back

1. 1. Tone of voice

2. 2. Clarity

Front

State two examples of body language, a tour executive might use when communicating with customer.

Back

1. 1. Smiling

2. 2. Making eye contact

Front

What is promotional pricing?

Back

a business temporarily reduces the price of a product to attract customers, boost sales, or promote a new offering.

Front

Explain one reason why it is important for a department store to provide after sale service.

Back

To build customer loyalty

Front

Give two examples of after service provided by business in Singapore.

Back

1. 1. Warranty and repair

2. 2. Exchange and refund

Front

What is the branding?

Back

Branding is the use of name, term, symbol, design or a combination of these to identify a product.

Front

Explain why a hostel the most suitable accommodation for students.

Back

Hostel usually offer cheaper rate compare to hotel which fits a student limited budget.

Front

Explain two likely needs or wants of students when choosing a food and beverage outlet.

Back

1. 1. Students often have limited budget so they prefer outlet that offer meal at reasonable price.

2. 2. Students may look for different food options that suit their personal preference.

Front

Two characteristics of entrepreneur

Back

1. 1. Take risk to run a business

2. 2. Use resources to make a profit